Frequently Asked Questions.

Answer:

Our rates are very competitive and for airport transfers and transport to conferences and corporate hospitality events are often lower than public transport costs.

We have a number of tariffs, to exactly match the service you require. This is not to complicate matters, but instead to ensure that you only pay for the service you need.

Whilst this makes it difficult for us to display a price list, it means that we can advise you of the most appropriate tariff for your requirements.

Examples of these tariffs are:

· Airport Transfers (reduced rates when departure and arrival transfers are booked together)

· Fixed journey rates (based on total mileage)

· Fixed journey rates, (based on total mileage) plus a lower hourly rate, whilst your chauffeur waits for you

· Hourly/Daily tariffs (usually used when you wish to hire a chauffeur for a fixed period of time)

· Sporting event tariffs (such as Royal Ascot – calculated either on mileage for drop off/pick up only, and a fixed daily rate, when the vehicle/chauffeur wait at the event to return passengers to pick up addresses)

· Chauffeur to drive your car (hourly or daily tariff)

Please contact us with details of the journeys and waiting periods you need, so that we can supply an accurate quotation.

Answer:

We will always provide an accurate quotation of all costs, based on the journey and waiting details you have provided.

Usually there are no extra costs and all costs (including Vat) will be stated on the booking confirmation.

If the journey and/or waiting periods turn out differently during the reservation, to those quoted for (i.e. additional pickups/drop offs, or the chauffeur waits for a longer period than expected), additional charges may be applied.

We usually try to avoid tolls, but if you want your chauffeur to use a toll road, additional charges may be applied.

Answer:

Although we have been in business since 2001 we believe we are only as good as our last booking.  We performance manage our chauffeurs and are looking to provide such an exceptionally good service that you will book us again and again and recommend us to your colleagues, friends and family.

We have excellent booking processes, which are tried and tested, and are paramount to our Companies reputation for reliability.

All reservations (whether received from you by email or telephone) are confirmed by email, and we urge you to thoroughly check (especially, date, pick up time, and addresses) all details contained on the confirmation.

We over allow the duration of our journey from our depot to the pick up address, so that we can assure our punctual arrival, allowing for traffic etc.

Our chauffeurs’ driving experience and the fact that they are paid from the time of leaving our depot, further ensures their pick up punctuality.

We operate a 24/7 telephone service, and are available at all times during your reservation.

Answer:

When you are travelling with us you can be confident of having a seat!  You will be in surroundings where you can work or relax on your way to your event or business meeting.  All our vehicles have Wi-Fi. Our professional chauffeurs adhere to a strict code of confidentiality so anything you discuss in our car will never be repeated, unlike on a train where everyone can hear your conversation.  You can have a meeting on the move for up to six people with a centre table if you choose to travel in one of our Mercedes Viano vehicles.  Our chauffeur will carry your luggage and provide a door to door service.  Our rates are very competitive compared to the cost of public transport, parking and/or using a taxi service at the start and end of your journey to the railway station.

Answer:

The business was founded in 2001 and the owners have both been chauffeurs.  They know what is good and bad about the chauffeuring business and they have gone to great lengths to ensure that Home James excels in all areas of customer satisfaction.  Our chauffeurs are all trained in customer service, are qualified and have passed the Birmingham City Council medical and driving test.  We routinely handle large and complex itineraries, pickups from multiple locations at different times all for the same event, and provide chauffeur driven wedding cars to all kinds of weddings, events and functions.  We have many happy customers, please see our testimonials page and our business has grown from referrals and word of mouth.  We are 5 Star Member of the Licenced Private Hire & Chauffeur Association.

We are respected within our industry and are the only Midlands based Company to have won awards in the chauffeur industry’s own ‘Pro Driver’ awards (judged by prominent figures in our field).

Answer:

We are bound by our code of discretion and confidentiality, however our clients include well known corporate companies and celebrities.  Individuals and families also regularly use our services and many of our clients use us on an everyday basis for executive transfers.

Answer:

We provide our professional chauffeur services for all kinds of people for all kinds of reasons.  Individuals and families use us as well as our corporate and celebrity clients and event organisers.  We also have a wedding car service, can take you to the airport for a holiday flight or provide a cruise transfer.

Answer:

If you book Home James you can be certain that we will be there on-time, and take you, your director or corporate colleagues, family or friends where you want to go in safety, comfort and style.  What we offer is so much more than a taxi service.  Our professional chauffeurs will go the extra mile to ensure you arrive at your destination relaxed and calm and they will be waiting for you when you want to begin your return journey.  Our fleet of top specification executive cars or other executive vehicles make us a one stop shop for all your top quality transportation needs.  We also provide 24/7 coordinators and meet and greet hostesses.  Please discuss your unique requirements with our team.

Answer:

You can contact us 24/7 by calling our office number 0121 356 5088.  Outside of office hours your call will still be answered.  You can also email info@homejamescars.com.

Low staff turnover means that many of our chauffeurs have been with us for a long time, and therefore have the benefit of a wide variety of chauffeuring duties. Our chauffeurs are all experienced and qualified.  They have advanced DBS checks.  All have passed the stringent Birmingham City Council tests to obtain their “badge”.

Many of our chauffeurs are from a military, police or emergency services background.  They are trained in customer service, are helpful and friendly.  All chauffeurs adhere to our code of etiquette and discretion. They will go the extra mile to make your journey with Home James a great experience.  They are performance monitored.

Whilst it is difficult to sum up, why Home James chauffeur’s stand out from the crowd, everyone here possesses the right attitude to excel, and they consider their duties to be a privilege not a chore. Our Company culture of exceeding our customers expectations, means that whilst we receive a lot of applicants, only the very best candidates join our ranks. For more information please visit our About Our Chauffeurs web page.

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You can pay us by cash, cheque, credit card, Amex, BACS or open an account

Answer:

Yes you can subject to our account opening procedure.

Answer:

We have looked at many industry specific software packages, but we have never found one that captures all the information we need in a time efficient customer friendly manner.  In all our years of experience we find that there is no better way than for us to talk to our customer, find out about their passengers and their specific journey or individual requirements and then confirm everything with an email.  We are very experienced and we may be aware of things that may not be obvious to ensure that you or your passenger arrives in the right place, on time and has enjoyed the journey.  We can provide some reports, please let us know what your requirements are.

Answer:

Home James was founded in 2001 by husband and wife team, Rod and Julie Parsons.

In her previous employment as a senior training and process executive, Julie often used a chauffeur service herself, but never really found one which offered the level of service she wanted. Rod had built a successful retail business, by not only meeting but exceeding the expectations of his customers.

With this combined experience, Rod’s passion for high calibre cars and their desire to establish a business which exactly matched the needs of their customers, the blueprint for Home James (which is still in operation today) was established.

The business started small, with Rod and Julie as the only chauffeurs. This ‘on the job’ experience, ensured that they both not only learnt exactly what their passengers wanted and needed, but also formulated an accurate picture of the challenges facing a chauffeur, and the exacting standards every future Home James chauffeur should aspire to.

The company soon grew and we now have a team of chauffeurs and office staff of over 25 people, including Julie and Rod.

Answer:

The short answer is yes.  Our office is in Birmingham and many of our client journeys start and finish in Birmingham and surrounding areas.  However, we have clients around the UK, we carryout airport transfers to and from any UK airport.  We do cruise transfers to all UK ports.  If you require an executive car, people carrier or executive coach to take you to Europe and back we also provide this service.  We also work extensively for conference organisers and event organisers which may involve multiple pickups at a host of points around the UK, such as airports for international clients, or rail stations and hotels, to get everyone safely and comfortably to a single event.